Access to your order will be sent immediately to you via email.  Please check your junk/spam folder, in case your email provider placed it there in error. If you still haven’t received it, please contact us and we will send it to you manually.

Yes. All payments are processed using very high, robust encryption technology to secure our system, prevent fraud and protect the security of our services.

Your email information is kept private and secure, and it is never shared by us.

Your videos are streamed completely online from our servers, allowing you quick, easy and constant access.

If your video is not playing smoothly, try clicking on the play button, then pausing it. This will allow the video to load in the background within a short period of time, indicated by a grey bar loading from left to right.

Once loaded to at least a quarter, press play and this should fix the streaming.

We will refund any item(s) purchased within a 30 day period from the date of purchase.

Please note that if any item(s) is/are downloaded, no refund will be offered to any items related to that package.

If you are within the 30 day time period and haven’t downloaded any items, then please open a ticket and include the following information:

1. Your full name

2. Your email address

3. Subject (Product’s Name)

4. Proof of payment

5. Reason why you’re requesting a refund

This will allow us to search for your order in our system, and grant your refund in the quickest time possible.

If you cannot locate your login/password, then please click here: Lost your password? and follow the steps.